Did you receive a package that was addressed to someone else? Be careful, this may be a case of package fraud.

The scammer orders a package with the option to pay later. He then arranges for the package to be delivered to your address and attempts to intercept it. The charge for the order will be billed to you later.

Always check the name and address on a package before accepting it. Do you see an unfamiliar name listed? In that case, refuse the delivery. Did you accept it anyway? Do not give it to anyone. Contact the online store to return it. Contact the online store and report that your name and/or address has been used without your permission. The online store cannot compel you to pay for the package if it cannot provide proof that you placed the order.

Send a registered letter to the creditor, clearly disputing the alleged debt and providing justification. Also, attach a copy of any relevant documents (e.g., proof of payment, notice letter...) to support your claim. This is essential, as the law prohibits harassment of the consumer when they have explicitly and convincingly proven their innocence.

On the website of the FPS Economy, you can find an overview of the different types of scams, with advice on how to distinguish genuine offers from fraudulent ones, as well as the best ways to respond

Have you fallen victim to a scam and lost money or shared your bank details with scammers?

1. If you have shared your credit or bank card details, notify Card Stop immediately at 078 170 170 (+32 78 170 170 from abroad) to block your cards.
2. Contact your bank immediately so that the payment(s) and possibly the bank account can be blocked.
3. If money has actually been stolen from your account, report the incident to the local police.
4. Forward the suspicious message (e-mail or SMS) to suspect@safeonweb.be to block the URL of the suspicious website to spare other victims.
5. If you paid by credit card, fill in a dispute form on macarte.be to report an unauthorised payment transaction via your credit card.
6. Report the incident to us.