General Rule

Did you buy something outside a shop, such as through a door-to-door sale? Then you have the right to withdraw within 14 calendar days, without providing a reason and free of charge. This right is known as the right of withdrawal.

You can end the contract by phone, email, letter, or by using a model form provided by the seller. It is recommended to end the contract in writing so that you have proof of exercising your right of withdrawal.

In some cases, an out-of-shop purchase is treated the same as an in-store purchase. For example, when making purchases at a commercial fair or at a weekly market. The legal right of withdrawal does not apply in these cases.

Exceptions

You cannot invoke the right of withdrawal for certain products, such as:

• Personalised goods (e.g., a coffee cup with your picture on it)
• Products that spoil quickly
• Multimedia on a physical medium whose seal has been broken after delivery, or digital versions after they have been downloaded
• Sealed goods that cannot be returned for health or hygiene reasons
• Services with a specific execution date (e.g., concert or cinema tickets, hotel reservations, plane tickets, etc.)

Specific Legislation

There are specific rules regarding the right of withdrawal for certain types of contracts, including:

• Insurance contracts
• Brokerage agreements with real estate agents or brokers
• Consumer credit agreements