Template letters
Complete the template letter with the required information. Delete any text that does not apply to your situation. You can then download the document and send it by post, or copy the contents into an email.
Here is an overview of the template letters by subject
Product is defective (guarantee)
Compliance with legal guarantee obligations
Use this letter to ask the seller to apply the legal guarantee obligations.
Disagreement with receiving a voucher instead of a refund
Use this letter if the seller wants to give you a voucher to fulfil their legal guarantee obligation and you don't agree. You are not obligated to accept a voucher; you can request a refund instead.
Repair of a poorly installed product
Use this letter if the seller installed your product incorrectly and you want them to carry out the necessary repairs.
Request for replacement or refund after repeated unsuccessful repairs
Use this letter if the seller has already attempted to repair your product several times without success during the guarantee period, and you now want a refund or a replacement.
Guarantee on animals
Use this letter if you want to invoke the seller's legal guarantee obligation when purchasing an animal.
Purchase regret (right of withdrawal)
Notify the seller of the withdrawal from the purchase of a product
Use this letter if you've purchased a product remotely (online, by mail order, etc.) and you wish to withdraw from your purchase.
Notify the seller of the withdrawal from the purchase of a service
Use this letter if you entered into a remote service agreement (online, by mail order, etc.) and you wish to withdraw from the delivery of this service.
Delivery
Unsolicited delivery
Use this letter in the following situations: - you have received an unsolicited product or service and you want to inform the seller that you will not pay for it and will not return the product. - You only agreed to receive a free product (e.g., free sample) and the company is asking you to pay (for this product or for future shipments).
Incorrect delivery
Use this letter to place the company in default because the delivered product does not match what you ordered, or you received only a partial delivery.
failure to deliver a product
Use this letter if your order was not delivered by the agreed date and you are either giving the seller a new reasonable deadline for delivery. or cancelling the sale if you had clearly stated that the original delivery date was essential.
No delivery received despite a reminder
Use this letter if you have already asked the seller to fulfil their legal obligations, but despite sending a formal reminder (notice of default), the seller has still not delivered. You now wish to cancel the purchase.
Failure to deliver a service
Use this letter if the contractor (or another service provider) has not fulfilled their obligations as agreed in the contract, and you wish to give them a new reasonable deadline to complete the work.
Failure to deliver a vehicle
Use this letter if your vehicle has not been delivered by the agreed date and you are either giving the seller a new reasonable deadline for delivery or cancelling the sale if the original delivery date was essential and clearly communicated as such.
No delivery of a vehicle after delivery reminder
Use this letter if the seller has still not delivered your car despite a reminder, and you now wish to cancel the purchase.
Vehicles
Failure to deliver a vehicle
Use this letter if your vehicle has not been delivered by the agreed date and you are either giving the seller a new reasonable deadline for delivery or cancelling the sale if the original delivery date was essential and clearly communicated as such.
No delivery of a vehicle after delivery reminder
Use this letter if the seller has still not delivered your car despite a reminder, and you now wish to cancel the purchase.
Subscriptions/contracts
Termination of an open-ended subscription or contract
Use this letter if you want to cancel an open-ended contract or subscription
Cancellation of a subscription or contract with tacit renewal clause
Use this letter if you wish to cancel a subscription or contract that includes a tacit (automatic) renewal clause.
Cancellation of a tacitly renewed subscription or contract
Use this letter if your subscription or contract was renewed under a tacit renewal clause in the contract, and you now wish to cancel it.
Disputing a tacitly renewed subscription or contract
Use this letter if your subscription or contract was automatically renewed and you wish to dispute the tacit renewal, either because it was not provided for in the contract or because the clause does not comply with legal requirements.
Invoices and payment reminders
Disputed reminder fees
Use this letter if you have been charged reminder fees and you do not agree to pay them.
Disputing an invoice
Use this letter to inform the company that you are disputing the invoice, for example because you did not make a purchase, you have already paid, or for another valid reason.
Refusal to pay an unauthorised collection agency
Use this letter if you have received a notice of default from a collection agency requesting payment of an outstanding debt, and you have determined that the agency is not authorised to act on behalf of the creditor.
Disputing an expired invoice
Use this letter if you refuse to pay an invoice because it is expired and you are no longer obliged to pay it.
Travel
Cancellation of a package holiday by traveller
Use this letter if you have booked a package holiday and you wish to cancel it.
Refund and compensation in case of trip cancellation by the tour operator
Use this letter to request compensation if the tour operator cancels the trip and in your opinion, the cancellation is not related to a case of force majeure.
Package holiday did not take place as agreed
Use this letter to seek compensation from the tour operator because your trip did not turn out as contractually agreed.
ConsumerConnect is an initiative of the FPS Economy. We guide you through your consumer rights and obligations in clear and accessible language. Here, you can learn what actions you can take.
