Remote Sales of Energy Contracts (e.g. by Telephone, Online)

Before concluding an energy contract remotely, whether by phone, internet or any other remote communication method, the company must provide all the necessary legally required information about the contract in a clear and understandable manner.

Sometimes, salespeople call consumers and guide them to a vendor's website over the phone, ultimately prompting them to click a button that unknowingly results in agreeing to a contract. The law requires that next to the button, there must be a clearly legible statement that clicking it is equivalent to placing an order with a payment obligation.

Off-Premises Sales of Energy Contracts (e.g. Door-to-Door Sales)

In an off-premises sale, the company must provide all necessary, legally required information before the contract is concluded, ensuring it is clear and understandable. If a seller visits your home without being inviteed, they may not draw up a contract, but only a non-binding offer. You may only confirm that offer after at least three days. Only upon confirmation does the 14-calendar-day withdrawal period begin.

In the case of an unsolicited visit, the seller must also provide you with information, including a model form allowing you to declare that you do not wish to be contacted through door-to-door sales for a period of one year.